![]() ![]() Note: Symantec recommends using Symantec Encryption Desktop 10.4.2 MP2 for Mac OS X for best compatibility. Symantec Encryption Desktop 10.4.2 MP1HF1 (Build 393) through 10.4.2 MP3 (Build 1298) supports management of Mac client computers running macOS Mojave version 10.14.x. Symantec Encryption Desktop 10.4.2 MP3 (Build 1298) through 10.4.2 MP4 (Build 1254) supports management of Mac client computers running macOS Mojave version 10.14.x. It is not recommended to install on versions of Mac OS X unless stated on this article. ![]() If versions of Mac OS X are not listed on this article, the version is not officially tested and is therefore not officially supported. The versions of Symantec Encryption Desktop and versions of Mac OS X contained in this article have been officially tested and certified. For example, SEE 11.1.2 supports Mac OS X 10.12, so this can be used to install on Mac OS X 10.12.5. It is not necessary to wait for a newer version of SEE 11.1.2 to use on a newer version of Mac OS X 10.12 as long as the version supports the base release of Mac OS X. As a general rule of thumb, if Symantec Endpoint Encryption 11.1.2 has been certified for Mac OS X 10.12, it is also certified for 10.12 subsequent releases. TIP For SEE 11: For Mac OS X System Requirements for Symantec Endpoint Encryption 11, see article INFO3170. For more information, see article TECH200098. Mac systems which have 4K Native drives.TIP: For more information on System Requirements for Symantec Encryption Desktop, please see KB article TECH224417.Ĭaution: Symantec Encryption Desktop 10.3.2 is not currently supported in the following scenario, however Symantec is currently looking into these scenarios as future features: Mac OS X and Symantec Encryption Desktop : This document aims to clarify information for compatibility and Symantec Encryption Desktop. For best results using the external keyboard, it is recommended that the latest BIOS be downloaded and installed from the following location: Dell Support / Drivers & Downloads under the BIOS category for your Venue 11 Pro (7130).Please refer to the Release Notes of each build for more details. If using a system password is not an option, then an external wired keyboard needs to be attached to authenticate and use the Symantec Encryption Desktop software. The user will be presented with the system password prompt at boot-up after entering this password, the system should then proceed to the Symantec Encryption Desktop authentication and the credentials to finish the process can be entered. This will load the keyboard driver before the pre-boot authentication process. Per Symantec support: "Tablets and any systems without a wired or OEM-supplied attachable keyboard are not supported."Ī possible workaround to resolve this issue is to connect the Venue 11 Pro to the optional keyboard dock, then setup a system password in the tablet's BIOS settings. On the Venue 11 Pro (7130), the onscreen virtual keyboard is not available before the pre-boot authentication process and the credentials needed for the Symantec Encryption Desktop software can not be entered. Symantec Encryption Desktop 10.3.2 unable to access virtual keyboard for login on the Venue 11 Pro (7130)Īfter installing and enrolling the Symantec Encryption Desktop software, on reboot the software asks that credentials (user name and password) be entered to finish the authentication process. ![]() This article provides information on the Symantec Encryption Desktop 10.3.2 unable to access virtual keyboard for login on the Venue 11 Pro (7130). ![]()
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